Install Secretary/Customer Experience Coordinator
631 North Main Street , Colfax, WA 99111 Colfax, WA 99111 US
Job Description
Ackerman Heating and Air Conditioning is looking for an Install Secretary/Customer Experience Coordinator to join our team.
Job Title: Install Secretary/Customer Experience Coordinator
Location: Colfax, WA
Pay: $17 - $19 hourly
Schedule: Monday - Friday, 12:00 PM - 4:30 PM
Benefits: Medical, dental, and vision – 100% paid for by the employer. 401k with a 4% company match. Paid holidays, vacation, and sick leave.
Position Type: Full-time
Install Secretary/Customer Experience Coordinator Position Summary:
The Install Secretary/Customer Experience Coordinator's role is to dispatch Salesmen, Installers, and Duct Vac personnel to customer locations daily. They are also responsible for answering incoming calls from customers. The ideal candidate will be customer service-oriented with strong communication, routing, and organizational skills.
Primary Responsibilities:
- Answer incoming customer phone calls.
- Dispatch Salesmen, Install crews, and Duct Vac Technicians to customer locations.
- Prepare install packets, pull permits, and schedule installations and duct cleaning appointments.
- Make follow-up calls to customers to ensure they are happy with the job performed.
- Review work orders to ensure they are being billed correctly and if any areas need improvement for efficiency.
- Run reports and help ensure all work is completed in a timely manner to avoid customer issues/concerns and avoid return visits.
- Register equipment and labor warranties.
Job Requirements
Required Knowledge, Skills, and Experience:
- customer service phone experience.
- Professional phone etiquette and experience are a must.
- The ability to multi-task while maintaining attention to detail is a must.
- Proficient in Microsoft Office, web portal, and general computer use
- Excellent written and verbal communication skills
- Ability to prioritize and problem-solve
- Must have a high school diploma or equivalent
- Strong communication and interpersonal skills
Additional Information
About Us:
Ackerman Heating and Air Conditioning is a locally owned company that, when given the opportunity, will improve the quality of people's lives by offering total home comfort since 1962. We have achieved this goal through twenty-four-hour emergency service and offering the highest quality of heating and cooling equipment in all of Whitman and Latah Counties. At Ackerman Heating and Air Conditioning, we love to help our customers better understand the ever-changing HVAC industry. Whether you're looking for a quality installation with top-of-the-line heating and cooling equipment, an experienced Service Technician to help diagnose and solve comfort issues, or a full equipment tune-up to keep you comfortable for many years to come, we will be there. We are here to help guide you through the process with ease and peace of mind, knowing that you have a trusted specialty contractor on your side. Ackerman Heating and Air Conditioning keeps you updated on the latest technology and products that will improve the quality of your life.
