IT Services Administrator I / IT Support
Job Description
Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator I to help provide foundational IT support to ensure the seamless operation of our IT systems.
Job Title: IT Services Administrator I / IT Support
Location: Remote/Hybrid (Spokane, WA)
Salary Range: $50,000 - $60,000 (DOE)
FLSA Status: Non-Exempt
Position Summary:
This role requires proficiency in Level 1 support, basic desktop support, mobile device management (MDM), and a foundational understanding of networking. The IT Services Administrator I will assist with troubleshooting technical issues, support senior team members, and manage user requests. This is a remote/hybrid role, primarily involving remote work. However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis. While these visits may be infrequent, the ability to promptly address on-site requirements is essential.
Key Responsibilities:
- Provide basic technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
- Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
- Ensure all cybersecurity frameworks and best practices are maintained and updated regularly.
- Respond to and manage cybersecurity incidents.
- Conduct desktop support, including installations, upgrades, and patch management.
- Support mobile devices like iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
- Provide support for Office 365, including SharePoint and OneDrive.
- Document and track support requests, ensuring timely resolution.
- Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
- Follow IT change management processes to ensure smooth transitions and minimal disruption to services.
- Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
- Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
- Collaborate with others to implement and maintain IT policies and security protocols.
- Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
- Identify and recommend opportunities for continuous improvement in IT processes and procedures.
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Job Requirements
Qualifications:
- 2+ years in an IT Support role, with Level 1 or 2 support experience.
- Understanding of networking, server administration, and cloud platforms like Azure.
- Knowledge of Microsoft Teams, Exchange, Office 365 administration, and Intune/Entra or Active Directory.
- Familiarity with MDM tools such as Intune, Addigy, Jamf, or AirWatch.
- Basic knowledge of local network systems, particularly Ubiquiti.
- Proficiency with Windows environments; macOS experience is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent interpersonal skills, including communication and active listening.
- Ability to provide high-level support with a customer-first attitude.
- Proficiency in Microsoft Word, PowerPoint, Outlook, and Excel.
Work Conditions:
- Primarily sedentary work in a general home or office environment.
- Ability to communicate and exchange information.
- May require occasional standing, walking, lifting, and moving objects (up to 50 lbs.).
- Ability to work weekends and overnight hours as needed.
Education & Certifications:
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified credentials are desirable.
Additional Information
The Seer Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
