The Seer Group is a forward-thinking organization committed to delivering innovative solutions and exceptional service to our clients. We pride ourselves on our collaborative culture and our dedication to leveraging technology to drive business success.

We are seeking a proactive and hands-on IT Infrastructure Manager to oversee and manage our IT infrastructure and cloud applications. This role is crucial in ensuring the stability, security, and efficiency of our IT systems, with a strong emphasis on Microsoft Office 365, Active Directory/Entra ID, SharePoint, Help Desk operations, and overall security measures.

Salary: $125,000 - $150,000/annual
Benefits: 401(k), Medical/Dental/Vision, Paid Time Off
Schedule: Monday – Friday 8:00am - 5:00pm (Occasional extended hours and weekends may be required to meet business needs.)
Work Location: Remote (West/Mountain Time Zone preferred)
Type: Full-time, Exempt

Responsibilities

Infrastructure Management:

• Oversee the design, implementation, and maintenance of IT infrastructure, ensuring high availability and performance.
• Manage and optimize Microsoft Office 365 environments, including user management, licensing, and service integrations.
• Lead Active Directory and Entra ID migrations, including planning, execution, and post-migration support.
• Administer SharePoint environments, including configuration, user permissions, and site management.
• Ensure robust Help Desk support, providing timely resolution of technical issues and managing a team of support staff.
• Implement and monitor security measures to protect the organization's IT assets and data.

Monitoring and KPIs:

• Develop, track, and analyze KPIs related to IT infrastructure performance, including system uptime, response times, and user satisfaction.
• Utilize monitoring tools to assess infrastructure health and performance, and implement improvements based on data insights.
• Generate regular reports on IT infrastructure performance and KPIs, and present findings to senior management.
• Drive continuous improvement by setting and evaluating targets for service levels, incident resolution times, and other relevant metrics.

Networking and IT Infrastructure:

• Maintain and support network infrastructure including switches, routers, and firewalls.
• Ensure connectivity and performance for all networked devices and services.
• Collaborate with other IT teams to address and resolve infrastructure-related issues.

Change Management:

• Lead and manage IT infrastructure changes, ensuring minimal disruption and alignment with business objectives.
• Develop and execute change management plans, including communication strategies, impact assessments, and training.
• Monitor and report on the success of changes, ensuring that objectives are met and issues are addressed.

Customer Service and Communication:

• Provide exceptional customer service by ensuring IT services and support meet or exceed user expectations.
• Communicate effectively with stakeholders, including end-users, senior management, and other IT teams.
• Handle strong personalities and high stressed individuals with professionalism and care.

Strategic Planning and Improvement:

• Develop and execute strategies for infrastructure upgrades, migrations, and improvements.
• Evaluate and recommend new technologies or tools to enhance IT operations and security.
• Manage vendor relationships and service agreements to support IT infrastructure needs.

Documentation and Compliance:

• Maintain detailed documentation of infrastructure configurations, changes, and procedures.
• Ensure compliance with company policies and regulatory requirements related to IT infrastructure.
• Facilitate quality control sessions and ensure consistent information delivery.

Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience (5+ years) in IT infrastructure management, with a focus on Microsoft Office 365, Active Directory/Entra ID, SharePoint, and Help Desk operations.
• Hands-on experience with Active Directory and Entra ID migrations.
• Strong understanding of networking concepts and IT infrastructure components.
• Experience with security best practices and tools.
• Demonstrated ability to monitor and drive KPIs related to IT infrastructure performance.
• Excellent customer service skills with a focus on user satisfaction.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Experience in managing and implementing change effectively.
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Security+, Cisco CCNA) are a plus.

Skills:

• Experience with cloud services and hybrid environments.
• Knowledge of scripting and automation tools.
• Familiarity with ITIL or similar frameworks for IT service management.