HVAC Service Dispatcher
16500 SW 72nd Avenue , Tigard, OR 97224 Tigard, OR 97224 US
Job Description
Position: Service Dispatcher
Job Type: Full-Time; Monday - Friday, 8:00am - 5:00pm
Pay Range: $20-$30 per hour
Climate Control Heating & Cooling is seeking a highly organized and customer-focused individual to join our team as a Service Dispatcher. This multifaceted role requires a candidate with strong communication skills, exceptional organizational abilities, and a solid understanding of HVAC systems. The successful candidate will play a pivotal role in coordinating service requests, managing office operations, and delivering excellent customer service.
Responsibilities
Customer Interaction:
- Serve as the first point of contact for customers, addressing inquiries, and providing information with a friendly and positive demeanor.
- Skillfully troubleshoot customer issues related to HVAC systems, assisting in preliminary diagnostics over the phone.
Service Triage:
- Determine the nature of each service call, whether it involves system installation, routine maintenance, repairs, or estimates for new installations.
- Effectively categorize and prioritize service requests based on urgency and complexity.
Dispatch Coordination:
- Coordinate with HVAC service technicians and installers to ensure timely and efficient response to customer needs.
- Communicate with field technicians to provide detailed information about service calls, including customer concerns and system specifications.
- Foster a positive and cooperative work environment by promoting effective communication.
Customer Service Excellence:
- Deliver upbeat and friendly customer service throughout the service process, keeping customers informed about the status of their service request.
- Gather customer feedback and communicate it to the management team for continuous improvement.
Documentation and Record Keeping:
- Maintain accurate and detailed records of service calls, ensuring that all relevant information is captured for future reference.
- Generate and process work orders, invoices, and estimates as needed.
- Provide accounting support as needed.
Job Requirements
Required Experience
- 2+ years of customer service experience
- 1+ years of experience dispatching service calls
- 1+ years of working with Microsoft Outlook in a professional setting
- Previous experience or education in HVAC system maintenance or installation
Preferred Experience
- Experience working with Service Titan
- Knowledge of the Portland and Vancouver area locations and boroughs
- Experience using MapQuest or similar services
- Experience working with scheduling software
- Previous AR or AP experience
Knowledge, Skills, and Abilities
- Strong knowledge of HVAC and fireplace systems, with the ability to troubleshoot common issues.
- A passion for delivering excellent customer service with an upbeat and friendly attitude.
- Strong interpersonal skills and the ability to empathize with customers.
- Excellent verbal and written communication skills.
- Ability to convey technical information in a clear and understandable manner.
- Exceptional problem-solving skills and the ability to think on your feet in a fast-paced environment.
- Highly organized with the ability to manage multiple priorities and deadlines.
- Detail-oriented, able to ensure accurate and thorough documentation.
- Ability to collaborate effectively with service technicians and other team members to optimize service delivery.
Additional Information
Climate Control is an industry-leading HVAC service company servicing the Portland area for more than 30 years. We take pride in the level of work that we perform and strive to earn the complete trust of every customer. Climate Control offers exciting career opportunities, training programs, advancement opportunities, and exceptional benefits.
Climate Control is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, or national origin.