HVAC Service Dispatcher

Spokane, WA 99202

Posted: 04/01/2024 Industry: HVAC Job Number: SHAC99202-SD-2024-0401 Pay Rate: $20 - $23/hr (DOE) Company: Sturm Heating and Air Conditioning LLC Resume Required:

Job Description

Sturm Heating & Air Conditioning, a leading HVAC contractor in the Greater Spokane area for more than 85 years, is immediately hiring an HVAC Service Dispatcher.

Position: Service Dispatcher
Location: Spokane, WA
Shift: Monday - Friday, 8:00 AM to 5:00 PM
Compensation: $20 - $23/hr (DOE)
Benefits: Medical, dental, and vision insurance - 100% paid by the employer. 401K with up to 4% employer match. Paid holidays, vacation, and sick leave.
Job Type: Full-time

HVAC Service Dispatcher Position Summary:
The Service Dispatcher will maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are completed; schedule return trips with customers when parts are in; maintain the on-call schedule for service technicians. Also keeps customer database with current information up to date. Provides clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Updates accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

 

Job Requirements

HVAC Service Dispatcher Required Knowledge, Skills, and Experience:

  • Minimum 2 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
  • 3+ years of dispatching experience preferred
  • Working Knowledge of the HVAC Industry
  • Geographical knowledge of service area or map reading skills
  • Professional phone etiquette and experience are a must.
  • Ability to multi-task while maintaining attention to detail is a must.
  • Must have a high school diploma or equivalent

 

Additional Information

Sturm Heating & Air Conditioning is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, or national origin.

Sturm Heating and Air Conditioning is proud to provide residential and commercial HVAC services to the Cheney, Deer Park, Liberty Lake, Spokane Valley, Spokane, and Coeur D Alene areas. Our team is highly experienced with a wide range of HVAC services, including heating and cooling, as well as ductwork, piping, and even HVAC design. In addition to furnaces, air conditioners, and heat pumps, Sturm HVAC sells and installs fireplaces, water heaters, boilers, air cleaners, and thermostats. Sturm’s dedication to quality work since 1945 has earned strong customer loyalty, making Sturm a top HVAC contractor in Spokane, WA.

 

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About Spokane, WA

Discover exciting job opportunities in beautiful Spokane, Washington! Nestled in the heart of the Pacific Northwest, Spokane offers a perfect blend of outdoor adventures, vibrant arts and culture scene, and a strong sense of community. Imagine working in a region where you can enjoy hikes in Riverside State Park, catch a performance at the historic Fox Theater, and savor local delicacies at the bustling Riverfront Park. With renowned attractions like the Northwest Museum of Arts and Culture, the Spokane Symphony, and the Spokane Indians baseball team, this city provides endless opportunities for personal and professional growth. Explore our job listings today and embark on a career journey in this charming and dynamic region!