Brennan Heating & Air Conditioning is looking for an experienced HVAC Install Coordinator to join our growing team!

Position: HVAC Install Coordinator
Location: Tukwilla, WA
Shift: Monday - Friday 7:00 AM - 3:30 PM
Compensation: $22 - $25 /hr (DOE) 
Benefits: Medical, dental, vision, and life insurance - 100% paid by the employer. Accident, supplemental life insurance, and critical illness policies at the employee’s expense. 401K with up to 4% employer match. Paid holidays, vacation and sick leave.
Job Type: Full-time

HVAC Install Coordinator Position Summary:
The HVAC Install Coordinator is responsible for overseeing the communication with internal departments and external customers regarding scheduling of new installations, customer callbacks, permitting corrections and customer satisfaction. This position reports to the Sales Manager and is responsible for learning and understanding the Service Titan operating system to support scheduling & completing HVAC jobs.

Essential Job Functions

• Day before installation reminder calls.
• Day after job completion happy customer calls.
• Answer all incoming calls to install line and direct to proper department or personnel.
• Monitor voicemails to install lines and follow up with customers or direct to proper department or personnel.
• Work with Sales Manager and Permit Coordinator on scheduling all city/jurisdiction corrections and communication with customers.
• Work with Sales Manager on scheduling all customer callbacks regarding new installations.
• Build job packs for New Installs & Callbacks.
• Work with Warehouse Manager on New Install paperwork needs.
• Assign all new installs and callbacks in Service Titan to correct installers.
• Other duties as assigned.

#HVAC

Required Knowledge, Skills, and Experience:

• Minimum 1 year Customer Service Experience
• High school diploma and/or equivalent.
• Previous experience with Microsoft Office Suite required.
• Strong time management skills and the ability to work with minimal supervision.
• High degree of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Self-motivated, proactive approach to seeking information. Problem solving and analysis of complex situations.
• Ability to multi-task. Must be highly organized, problem solver and good mediation skills.