HVAC Customer Service Representative
Job Description
Element Heating & Cooling, Twin Fall's expert heating and cooling company is immediately hiring an experienced HVAC Customer Service Representative.
Position: HVAC Customer Service Representative
Location: Twin Falls, ID
Shift: Monday - Friday, 8:00 AM to 5:30 PM,
Compensation: $18 - $23/hr
Benefits: 100% paid Medical, dental, vision, and life insurance, 401K with employer match, Paid vacation, holidays and birthdays.
Job Type: Full-time
HVAC Customer Service Representative Position Summary:
Element Heating is seeking a confident and highly motivated individual with customer service experience. This role will be responsible for scheduling technicians and estimators, answering and directing phone calls, and outbound calling to fill the
schedule. You will handle customer inquiries and provide updates to both the technicians and customers. The CSR role requires a candidate with strong communication skills and a solid understanding of general office operations. You will work closely with the team to make sure everyone is on the same page and up to speed. You will be the first-person potential customers encounter from our company, so friendly, knowledgeable first impressions are your number one priority!
What You'll Be Doing:
- Monitor GPS tracking as well as technician workload
- Qualify and schedule sales leads for technicians
- Enter customer information into scheduling system and work with dispatcher to schedule appointments
- Answer phones (primary customer contact)
- Prioritize service calls for current day and next day’s schedule
- General office duties: Filing, data entry, scanning documents, collecting payments
- Perform outbound calls with existing customers and follow up on leads
- Greet and direct customers and vendors
- Maintain office supplies, printed materials and product brochures
- General office upkeep
- Other duties as assigned
Job Requirements
HVAC Customer Service Representative Required Knowledge, Skills, and Experience:
- 2 years of office/customer service experience
- Knowledge of the Magic Valley and Mini Cassia areas
- Proficient in QuickBooks, Microsoft Office, Word & Excel
- Detail-oriented, able to ensure accurate data entry
- Ability to multitask
- Strong customer service skills
- Energetic personality
- Consistently dependable, reliable, and punctual
- Self-motivated and driven
- Strong verbal and written communication
- Time and work process management skills with the ability to work independently
- Intellectual curiosity and desire to learn from others
Additional Information
Element Heating & Cooling is based in Twin Falls, ID, and serves residential and commercial customers throughout Buhl, Burley, Eden, Filer, Hansen, Hollister, Jerome, Kimberly, Paul, Rupert, Twin Falls, and Wendell. We are heating and cooling professionals! We maintain a high level of quality among our staff. All of our installers and technicians are trained on a regular, ongoing basis. We, and they, are certified by the following industry organizations: Carrier Factory Authorized Dealer, Carrier President's Award, Better Business Bureau, and EPA Lead Safe Certified.
Element Heating & Cooling is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, or national origin.
