Front Desk Receptionist
Job Description
Mike’s Mechanical is hiring experienced Front Desk Receptionist. Servicing the Lewis & Clark Valley for over 30 years with an A+ Rating with the Better Business Bureau, we're looking for motivated and hardworking individuals to join our team!
Job Title: Front Desk Receptionist
Location: Lewiston, ID 83501
Pay: $16/hr + (DOE)
Schedule: Monday - Friday, 8:00 am to 5:00 pm
Benefits: 401K with up to a 4% employer match. Medical, dental, and vision–100% paid for by the employer. Paid holidays, vacation, and paid sick leave.
Position Type: Full-time
Front Desk Receptionist Position Summary:
The Front Desk Receptionist acts as the first point of contact for all office guests and is responsible for providing excellent customer service upon their arrival and ensuring their needs are met during their visit. The receptionist is also the first point of contact for incoming calls and is responsible for answering calls, determining their purpose, and directing to appropriate department and/or staff while providing exceptional customer service.
- Greet all customers, determine their needs, and direct to proper personnel
- Answer calls providing excellent customer service, determine their needs, and route calls or messages to appropriate department and/or personnel
- Updating customer contact information in our system
- Collect customer payments
- Manages Google calls and leads
- Replies to reviews and comments
- Data entry
- Product registrations
- Creation of spreadsheets or documents
- Organizing information from reports or spreadsheets
- Assembly of O&M Manuals
- Processes donation and sponsorship requests
- Assists management team and other departments as needed
- Other administrative duties as needed
- Other duties as assigned
#HVAC
Job Requirements
Front Desk Receptionist Required Knowledge, Skills, and Experience:
- Outstanding Customer Service both in person and over the phone
- Excellent communication both verbally and written
- Basic understanding of administrative and clerical procedures and systems
- Proficient with Excel, Word, Outlook and other related software
- Strong multitasking ability
- Must be able to work independently as well as part of a team
- Upbeat Personality
- Organized
- Adaptable to change
- Previous office experience helpful
Additional Information
About Us:
For over 30 years Mike’s has been committed to taking care of the Lewis/Clark Valley’s comfort needs. What started out as a small HVAC service and install company has grown to include electrical and plumbing for all types of residential and commercial projects. The one thing that hasn’t changed in 30 years is Mike’s.
Mike's Mechanical is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
