Customer Service Representative
Job Description
All Fuel Installation and Service is looking for a Customer Service Representative to join our growing team!
Position: Customer Service Representative
Location: Troutdale, OR
Shift: Monday - Friday, 9:00 AM to 5:00 PM
Compensation: $22 - $27 /hr (DOE)
Benefits: Medical, dental, vision, and life insurance - 100% paid by the employer. Accident, supplemental life insurance, and critical illness policies at the employee’s expense. 401K with up to 4% employer match. Paid holidays and vacation.
Job Type: Full-time
Customer Service Representative Position Summary:
We have an immediate opening for a Customer Service Representative to join our team. We are looking for team members with a positive, professional attitude who want to grow with our company. As a CSR, you will be taking inbound phone requests for service and making outbound calls to set up maintenance appointments. Someone successful in this role will enjoy scheduling detailed appointments with our technicians, handling minor service complaints, and creating a connection with our customers.
What You'll Be Doing:
- Provide exceptional customer service to existing and potential customers.
- Answering a high volume of inbound calls from customers in a friendly and professional manner.
- Make outbound calls to return messages and reach out to customers.
- Schedule service appointments and coordinate dispatching for service technicians.
- Assist field technicians with administrative needs on occasion, which may include payment processing, lookup of customer info, rescheduling, etc.
- Create, update, and maintain customer records within the service system database.
- Other duties as assigned.
#HVAC
Job Requirements
Customer Service Representative Required Knowledge, Skills, and Experience:
- 2+ years' Service Titan experience
- 2+ years' dispatching experience
- 1+ year experience in customer service, phone, or in-person
- 1+ year experience scheduling
- Computer and technology proficient; MS Office and Service Titan experience a plus
- Parts warranty experience preferred
- Professional communication, both verbal and written
- Positive attitude in difficult situations
- Ability to assess and prioritize work throughout the day
- Must pass a pre-employment drug screen and background check
Additional Information
All Fuel Installation & Service has served the Troutdale area since 2006. They install and service fireplaces, gas lines, and chimneys, as well as wood, pellet, gas, and propane appliances.
All Fuel Installation & Service is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, or national origin.
