Climate Control Heating & Cooling is a 8x time Carrier President Award Winner, providing a career opportunity for tradesmen, tradeswomen, and office staff. Join our exceptional team, proven training program, and career advancement. We are committed to the very best! We offer our team 100% medical, dental, and vision paid for the employee & family, 401k match, sick, and vacation pay with competitive pay.

Position: HVAC Customer Service Representative
Location: Tigard, OR 97224
Shift: Monday - Friday, 8:00 a.m. - 5:00 p.m.
Compensation: $19 - $30/hr DOE
Benefits: Medical, dental, vision, and life insurance. 401K with 100% employer match. Paid vacation, holidays, and sick leave.
Position Type: Full-time

HVAC Customer Service Representative Position Summary:

The HVAC Customer Service Representative will have strong communication skills, exceptional organizational abilities, and a solid understanding of HVAC systems. The successful candidate will play a pivotal role in coordinating service requests, managing office operations, and delivering excellent customer service.

HVAC Customer Service Representative Responsibilities

• Serve as the primary point of contact for customer inquiries, providing timely and professional assistance to address questions, concerns, and service requests.
• Answer incoming calls, direct inquiries to the appropriate departments, and assist in resolving customer issues or escalating them as needed for further support.
• Maintain a customer-centric approach, striving to exceed expectations and cultivate positive relationships through effective communication and problem-solving.
• Interact with customers via phone, email, and in-person to understand their HVAC needs and provide appropriate assistance.
• Qualify sales leads for Home Solutions Advisors, ensuring alignment with customer requirements and service offerings.
• Schedule appointments and consultations with Home Solutions Advisors based on lead qualifications and availability
• Coordinate and schedule duct cleanings to be performed by Home Performance Technicians, optimizing technician schedules and customer preferences.
• Manage scheduling systems and dispatching software to allocate resources efficiently and meet service deadlines.
• Monitor service progress, communicate with technicians, and address any scheduling conflicts or customer concerns promptly
• Enter and maintain accurate sales lead information in scheduling systems and bidding software, ensuring data integrity and accessibility for sales and operational purposes.
• Facilitate financial transactions, including collecting and recording down payments for installations and processing financing paperwork in compliance with company policies and regulations.
• Register HVAC equipment warranties to provide customers with peace of mind and ensure timely access to manufacturer support and benefits
• Perform various administrative tasks, including data entry into customer databases, updating records, and maintaining accurate documentation of customer interactions and transactions.
• Assist in scanning, filing, and organizing documents to ensure efficient record-keeping and compliance with regulatory requirements.
• Collaborate with team members and support cross-functional initiatives to enhance departmental efficiency and customer satisfaction

#HVAC

HVAC Customer Service Representative Required Knowledge, Skills, and Experience:

• High quality communication, phone skills and high competence computer skills
• Service Titan experience and inside sales especially for duct cleaning 
• A passion for delivering excellent customer service with an upbeat and friendly attitude.
• Strong interpersonal skills and the ability to empathize with customers.
• Excellent verbal and written communication skills.
• Ability to convey technical information in a clear and understandable manner.
• Exceptional problem-solving skills and the ability to think on your feet in a fast-paced environment.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Detail-oriented, able to ensure accurate and thorough documentation.
• Ability to collaborate effectively with service technicians and other team members to optimize service delivery.