Customer Service Representative / Office Assistant
347 Locust Street S , Twin Falls, ID 83301 Twin Falls, ID 83341 US
Job Description
Are you a dynamic individual with a passion for customer service? Do you thrive in a fast-paced environment and enjoy multitasking? If so, we want you to join our team at Element Heating & Cooling as a Customer Service Representative / Office Assistant!
Position: Customer Service Representative / Office Assistant
Location: Twin Falls, ID
Schedule: Monday - Friday, 8:00 AM - 5:00PM
Compensation: Starting pay of $16-$20 per hour (DOE)
Benefits:
- Comprehensive benefits package including medical, dental, vision, and hearing coverage.
- 401(k) matching (4%) to help you plan for your future.
- Paid holidays and vacation time to ensure work-life balance.
About Us:
At Element Heating & Cooling, we pride ourselves on delivering exceptional service and maintaining a welcoming atmosphere for our customers. We are looking for a motivated team player to help us keep our operations running smoothly and efficiently.
Key Responsibilities:
- Answer incoming calls and direct them to the appropriate department.
- Assist walk-in customers with their inquiries and needs.
- Maintain the front office and ensure a clean, organized workspace.
- Perform data entry into our customer database and dispatching software.
- Scan and file important documents efficiently.
- Collect customer payments and assist with light dispatching duties.
- Schedule service calls and help prioritize the service schedule.
- Support customers with preventive maintenance (PM) plans.
- Collaborate with other departments as needed to ensure seamless operations.
Job Requirements
What We’re Looking For:
- High school diploma or equivalent.
- Proficiency in Microsoft Office.
- Excellent verbal and written communication skills.
- Strong customer service skills with a friendly demeanor.
- Ability to multitask and manage time effectively.
- Energetic personality with the ability to work independently and as part of a team.
- Highly organized and adaptable to change.
If you're ready to take the next step in your career and join a team that values your contributions, apply today!
Join us in making a difference in our customers' lives every day!
Additional Information
Element Heating & Cooling is based in Twin Falls, ID, and serves residential and commercial customers throughout Buhl, Burley, Eden, Filer, Hansen, Hollister, Jerome, Kimberly, Paul, Rupert, Twin Falls, and Wendell. We are heating and cooling professionals! We maintain a high level of quality among our staff. All of our installers and technicians are trained on a regular, ongoing basis. We, and they, are certified by the following industry organizations: Carrier Factory Authorized Dealer, Carrier President's Award, Better Business Bureau, and EPA Lead Safe Certified.
Element Heating & Cooling is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, or national origin.
