HVAC Customer Service Representative
Job Description
Bring your friendly voice, quick thinking, and scheduling savvy to a team that keeps homes running smoothly. If you love helping customers, coordinating details, and being the calm in a busy day, this CSR role at Kilowatt is for you.
Position Title: Customer Service Representative
Location: Sherman Oak, CA
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay Range: $25 - $30/hr (DOE)
Position Summary:
As a Customer Service Representative, you’ll be the first point of contact for our customers — answering inbound calls, returning messages, and booking service and maintenance appointments. You’ll collaborate with field technicians, resolve minor concerns, and keep accurate records so every visit runs on time and as promised.
#SEER
Job Requirements
Qualifications:
- 1+ year of customer service (phone or in-person).
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1+ year of scheduling; dispatch experience preferred.
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Tech-comfortable: MS Office; ServiceTitan experience a plus (HVAC/Home Service, Plumbing, Electrical).
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Warranty/parts support experience preferred.
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Professional verbal and written communication; positive attitude under pressure; strong prioritization.
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Must pass a pre-employment drug screen and background check.
Ready to be the voice customers rely on? Apply now—your future starts here!
Additional Information
Kilowatt is a service-centered, growth-minded team where your customer-first mindset and attention to detail make a daily difference. You’ll join supportive colleagues, gain hands-on experience with industry-leading tools, and have clear opportunities to grow your skills while helping homeowners get fast, reliable service.
Equal Opportunity Employer:
KILOWATT HEATING, AIR CONDITIONING & ELECTRIC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
