Customer Service Representative
10710 Lake City Way NE , Seattle, WA 98125 Seattle, WA 98125 US
Job Description
Join Our Team at Raymark Plumbing & Sewer! Ready to start your career in the plumbing industry? Raymark Plumbing and Sewer is seeking a motivated and enthusiastic Customer Service Representative to join our team. This is a great opportunity to gain experience, assist customers, and contribute to a growing company. If you're eager to learn and passionate about delivering excellent service, we’d love to have you on board.
Position: Customer Service Representative
Location: Seattle, WA
Compensation: $21 - $28 /hr (DOE)
Shift: Monday - Friday, 7:30 AM to 4:00 PM
Benefits: Medical, dental, vision, and life insurance - 100% paid by the employer. Accident, supplemental life insurance, and critical illness policies at the employee’s expense. 401K with up to 4% employer match. Paid holidays and vacation.
Customer Service Representative Position Summary:
What You'll Be Doing:
- Serve as the first point of contact for customers via phone, email, and other methods, ensuring prompt and courteous assistance.
- Assess customer needs and provide appropriate solutions, offering general guidance on plumbing issues, appointment scheduling, pricing, and service options, coordinating with the technicians as needed.
- Coordinate with our plumbing technicians and dispatcher to ensure timely and accurate scheduling, considering the availability of resources and customers' preferences.
- Maintain thorough and organized customer records, updating information as necessary to ensure accurate dispatching, billing, and records.
- Develop and maintain strong customer relationships by demonstrating professionalism, reliability, and dedication to resolving their concerns.
- Contribute to the development and refinement of customer service processes, providing suggestions and feedback for improvement.
- Submit the necessary permit and locate requests required for plumbing projects, as directed by technicians.
Job Requirements
Customer Service Representative Required Knowledge, Skills, and Experience:
- 2+ years' Service Titan experience
- 2+ years' dispatching experience
- 1+ year experience in customer service, phone, or in-person
- 1+ year experience scheduling
- Computer and technology proficient; MS Office and Service Titan experience a plus
- Parts warranty experience preferred
- Professional communication, both verbal and written
- Positive attitude in difficult situations
- Ability to assess and prioritize work throughout the day
- Must pass a pre-employment background check
Additional Information
Raymark has been a community plumber in Seattle since 1977. We pride ourselves on creating a positive team environment, from the crews in the field to the staff in the office. Our goal is to provide our employees with the tools to be successful and develop their skills in plumbing and provide opportunities and resources to grow.
Raymark is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, or national origin.
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