Customer Service/Dispatcher
13150 Clackamas River Drive , Oregon City, OR 97045 Oregon City, OR 97045 US
Job Description
Join Our Team as a Customer Service Representative/Dispatcher!
Are you looking for a rewarding career with a company that values integrity, growth, and exceptional customer service? First Call Heating & Cooling, a trusted leader in HVAC services for over 80 years, is seeking a dedicated Customer Service Representative / Dispatcher to join our team in Oregon City, OR. If you have a positive, professional attitude and a passion for helping others, we want to hear from you!
Compensation: $22.00 - $28.00 per hour
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Location: Oregon City, OR 97045
Position Type: Full-time
Benefits: Benefits: Medical, Dental, and Vision Insurance – Company pays 100% premium on employee-only coverage (base plans) Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) Health Savings Account (HSA) $15,000 Group Life Insurance Supplemental Insurance, Paid Holidays, Vacation, and Sick Time, 401(k) plan with 4% company match, Tuition Reimbursement
As a Customer Service Representative/Dispatcher, you will play a crucial role in connecting our customers with our skilled technicians. You will manage inbound service requests, make outbound calls to schedule maintenance appointments, and ensure a seamless experience for our clients. If you enjoy organizing detailed appointments, addressing minor service complaints, and building lasting relationships with customers, this position is perfect for you!
Job Requirements
Qualifications:
- Minimum of 1 year of experience in customer service, either over the phone or in-person.
- At least 1 year of scheduling experience; dispatching experience is a plus.
- Proficiency in computer technology; experience with MS Office and ServiceTitan is advantageous.
- Familiarity with parts warranty processes preferred.
- Excellent verbal and written communication skills.
- A positive attitude, especially in challenging situations.
- Strong ability to assess and prioritize tasks throughout the day.
- Must successfully pass a pre-employment drug screening and background check.
Additional Information
Why Choose First Call Heating & Cooling? At First Call Heating & Cooling, we are committed to quality, integrity, and customer satisfaction. We believe in sustainable business practices, including recycling metals and heating oil, to protect our environment. Join us and be part of a team that not only excels in HVAC services but also cares about the community and the planet.
If you’re ready to grow your career with us and enjoy excellent benefits, apply today to become a valued member of the First Call Heating & Cooling family!
First Call Heating & Cooling HVAC is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, or national origin.
