Commercial HVAC/R Service Administrator/Writer
1012 Central Ave S , Kent, WA 98032 Kent, WA 98032 US
Job Description
Performance Mechanical Group, one of the premier mechanical HVAC contractors in the Puget Sound area, is looking for a Commercial HVAC/R Service Administrator/Writer to join our team!
Job Title: Commercial HVAC/R Service Administrator/Writer
Location: Kent, WA
Pay: $25-$30/hr (DOE)
Schedule: Monday - Friday, 7:30 AM - 4:30 PM, with overtime as needed.
Benefits: Comprehensive Medical, Dental, Vision, and life insurance. and 401K with generous employer match.
Extras: Paid vacations- up to 2 weeks/year, holidays, and sick leave. Employee assistance program and certified training.
Position Type: Full-time
Commercial HVAC/R Service Administrator/Writer Position Summary:
The Commercial HVAC/R Service Administrator/Writer will coordinate the administrative activities of the service division. This would include contract management, training with dispatchers, and billing.
Essential Job Functions:
- Service writing and approval: Manage all repair quotes and assure successful, timely delivery. Notify the dispatcher of approved work. Order needed parts for a repair quote. Notify the technician when the parts have been ordered. When delivering quotes to customers, notify them of all open quotes for the same property.
- Issue truck stock purchase orders and complete associated data entry.
- Offer complete customer service to both internal and external customers.
- Invoice service auto-billings.
- Back up to all service dispatch duties
- Attend weekly meetings to delegate resources
- Renew and cancel contracts following processes in place to ensure that all aspects of cancellation are captured.
- Generate monthly PM work orders. Predict work orders in order to allow the service department to order parts.
- Report on conditions that are affecting customer satisfaction to the Service Operations Manager.
- Implement and maintain procedures with specific current needs to integrate both software and personnel of HVAC/R.
- Confirm profit margins and notify management of low margins.
- Facilitate project handoffs between service and projects for estimating. This will mean doing the necessary research when forwarding change-out information to engineering and estimating so they have everything they need
#HVAC
Job Requirements
Commercial HVAC/R Service Administrator/Writer Required Knowledge, Skills, and Experience:
- Requires a high school diploma or equivalent.
- 1-3 years of experience in the HVAC office.
- Strong written and verbal communication skills, including active listening.
- Must have the ability to work positively in a team environment.
- Ability to prioritize tasks in a fast-paced environment.
- Excellent verbal and written communication skills.
- Experience with Microsoft Office Suite.
- Desire for growth into dispatching
- Dispatch experience is a plus!
Additional Information
Performance Mechanical Group is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, or national origin.
More than 30 years after its inception, Performance Mechanical Group is one of the premier mechanical HVAC contractors in Puget Sound. PMG is proud to serve Kent, Covington, Auburn, Lakeland, Federal Way, Algona, Pacific, Milton, Sumner, Maple Valley, East Hill Meridian, Renton, Tukwila, Seatac, and Des Moines. As a growing HVAC company and equal opportunity employer, Performance Mechanical Group is always on the lookout for exceptional people wishing to be a part of our HVAC team. Performance Mechanical Group brings together the most qualified, talented, and knowledgeable team of professionals in the HVAC industry. They are the heart of our company - they enjoy what they do, and it shows! We are proud of all our employees and are pleased to offer long-term employment and a compensation package, in addition to advancement opportunities, that rewards them for their hard work and commitment.
