HVAC Service Dispatcher
1112 N Nelson Street , Spokane, WA 99202 Spokane, WA 99202 US
Job Description
Sturm Heating & Air Conditioning, a leading HVAC contractor in the Greater Spokane area for more than 85 years, is immediately hiring an HVAC Service Dispatcher.
Position: Service Dispatcher
Location: Spokane, WA
Shift: Monday - Friday, 8:00 AM to 5:00 PM
Compensation: $20 - $23/hr (DOE)
Benefits: Medical, dental, and vision insurance - 100% paid by the employer. 401K with up to 4% employer match. Paid holidays, vacation, and sick leave.
Job Type: Full-time
HVAC Service Dispatcher Position Summary:
The Service Dispatcher will maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are completed; schedule return trips with customers when parts are in; maintain the on-call schedule for service technicians. Also keeps customer database with current information up to date. Provides clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Updates accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.
Job Requirements
HVAC Service Dispatcher Required Knowledge, Skills, and Experience:
- Minimum 2 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
- 3+ years of dispatching experience preferred
- Working Knowledge of the HVAC Industry
- Geographical knowledge of service area or map reading skills
- Professional phone etiquette and experience are a must.
- Ability to multi-task while maintaining attention to detail is a must.
- Must have a high school diploma or equivalent
Additional Information
Sturm Heating & Air Conditioning is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, or national origin.
Sturm Heating and Air Conditioning is proud to provide residential and commercial HVAC services to the Cheney, Deer Park, Liberty Lake, Spokane Valley, Spokane, and Coeur D Alene areas. Our team is highly experienced with a wide range of HVAC services, including heating and cooling, as well as ductwork, piping, and even HVAC design. In addition to furnaces, air conditioners, and heat pumps, Sturm HVAC sells and installs fireplaces, water heaters, boilers, air cleaners, and thermostats. Sturm’s dedication to quality work since 1945 has earned strong customer loyalty, making Sturm a top HVAC contractor in Spokane, WA.
