HVAC Customer Service Rep

El Cerrito, CA 94530

Posted: 03/29/2024 Industry: Administrative/Clerical Job Number: HHAC94530-CSR-02 Pay Rate: $18 - $25/hr (DOE) Company: Hassler Heating and Air Conditioning, Inc Resume Required:

Job Description

Hassler Heating and Air Conditioning, a Diamond Certified and an A+ Rating with the Better Business Bureau, is immediately hiring an experienced HVAC Customer Service Representative.

Position: HVAC Customer Service Representative
Location: El Cerrito, CA
Shift:  Monday - Friday 7:00 am - 3:30 pm or Tuesday - Saturday 8:00 am - 4:30 pm
Compensation: $18 - $25/hr (DOE)
Benefits: Medical, dental, vision, 401K with employer match, PTO
Job Type: Full-time

HVAC Customer Service Representative Position Summary:
The HVAC Customer Service Representative will be responsible for coordinating, scheduling, and dispatching technicians. They will handle customer inquiries and provide updates to both the technician and the customer. Document orders in multiple systems and monitor GPS tracking as well as the technician's workload throughout the day.

Job Requirements

HVAC Customer Service Representative Required Knowledge, Skills, and Experience:

  • 2+ years of HVAC or plumbing dispatching experience.
  • 2+ years of customer service phone experience.
  • Professional phone etiquette and experience are a must.
  • The ability to multi-task while maintaining attention to detail is a must.
  • Proficient in Microsoft Office, web portal, and general computer use
  • Excellent written and verbal communication skills
  • Ability to prioritize and problem-solve
  • Must have a high school diploma or equivalent

 

Additional Information

Hassler Heating & Air Conditioning, Inc. was established in 1999 by brothers Mike and Tim Hassler. Their passion for providing the best customer service for northern California counties, including Berkeley, Oakland, Alameda, Contra Costa, and Marin, has earned them a stellar reputation in the Bay area. They provide services such as HVAC repairs, HVAC maintenance, and replacement of heating and cooling systems, filtration systems, heat pumps, ductless split systems, ducting, water heaters, and humidifiers.

Hassler Heating and Air Conditioning is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, or national origin.

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About El Cerrito, CA

Ready to kickstart your career in the vibrant heart of El Cerrito, California? Nestled just north of Oakland and Berkeley, this bustling community offers a blend of urban convenience and natural beauty. With a myriad of job opportunities in tech, healthcare, and beyond, El Cerrito is a hub for professionals seeking growth and advancement. From the majestic views of the Berkeley Hills to the eclectic shops and eateries along San Pablo Avenue, this area boasts a unique charm that is hard to resist. Enjoy a night at the historic Cerrito Theater, explore local art galleries like El Cerrito's Art Association Gallery, or catch a game at nearby Oracle Park. With its proximity to Tilden Regional Park and easy access to the Bay Area's renowned cultural scene, El Cerrito is the perfect place to build your career while embracing a rich and diverse lifestyle. Browse our job listings now and discover the exciting opportunities that await you in this dynamic region!